Privacy policy

Introduction

Knower™ respects the privacy and protection of personal data, namely that of our candidates, employees, trainees and trainers in development projects, users of our websites and social media, as well as suppliers and customers and, in the case of legal persons, their representatives.

The data provided by the various users is treated confidentially by Knower™ in accordance with the provisions of Law 58/2019 of 8 August, the recommendations and directives issued by the National Data Protection Commission and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

Compliance with this Policy will be monitored by measuring control assessment indicators and/or audits (internal or external) at regular intervals or when significant legislative or regulatory changes occur.

Knower™ is committed to respecting the best practices in the field of security and protection of personal data, and to this end has approved a programme capable of safeguarding the protection of the data made available to us by all those who, in some way, relate to it.

This Privacy Policy applies to the collection and processing of personal data carried out by Knower™ and is intended for the general public and establishes obligations for all employees.

Definitions

Personal Data - All information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an electronic identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Special Categories of Personal Data - Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership of a natural person, as well as the processing of genetic data, biometric data to uniquely identify a person, data concerning health or data concerning sex life or sexual orientation.

Treatment - An operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Responsible for Treatment - It is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria applicable to his/her appointment may be provided for by Union or Member State law.

Personal Data Breach - It is a breach of security that results in the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Subcontractor - It is a natural or legal person, public authority, agency or other body that processes personal data on behalf of the data controller.

Third - It is a natural or legal person, public authority, service or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Control Authority - Independent public authority set up by a Member State.

CNPD - National Data Protection Commission.

Collection and Processing of Data Subjects

This Policy applies to all personal data of users that is collected by Knower™ for (i) recruitment and selection activities, as well as all associated issues including the dissemination of new job offers, professional training and institutional information, (ii) information to clients and potential clients (iii) information on the existence of promotions or marketing campaigns, (iv) contractual or pre-contractual management (whether labour, commercial or other) or (v) compliance with legal obligations. As part of the activities carried out by Knower™, users may be contacted for the purposes described above.

The types of personal data collected, processed and stored by Knower™ are those necessary to carry out (i) recruitment and selection processes for employment and training opportunities or those necessary to fulfil other requirements when acting as an employer or employment agency, (ii) the provision of services to clients, whether outsourced or otherwise, and (iii) the fulfilment of legal, contractual and pre-contractual requirements arising from the respective activity.

Such information may include:

• Full name
• Contact details (address, telephone number, email address)
• Date of birth
• Driving licence number and details
• Academic qualifications and professional training
• Professional experience and skills
• Professional credentials, certificates or licences
• Membership of professional organisations
• Any other information contained in the CV
• Citizenship status and work permit
• Data related to health or disabilities
• Information from and related to publicly accessible profiles you have created on employment-related social media platforms and job portals (such as LinkedIn, Facebook, Sapo Emprego or Indeed, among others)
• Information collected by checking professional references
• Interests and preferences in terms of career management
• Employee, customer and/or supplier registration
• User ID and password or PIN, if you register via the Knower™ website.

In addition, Knower™ may request types of personal data considered "sensitive":

• National or tax identification number/social security number
• Financial or bank account details
• Information related to tax situation
• Information contained in the criminal record
• Information on health insurance and pension plans
• Health data (e.g. relating to medical examinations or accidents at work)
• Trade union membership
• Information contained in the Knower™ employee personnel file, such as performance reviews, disciplinary measures and salary processing
• Finally, interactions with Knower™ mobile and web applications may result in the collection, processing and storage of geolocation data
• Other information that you may provide to us, for example, through surveys, interactions with social profiles (LinkedIn, Facebook, Instagram, Twitter, Youtube, among others), as well as through other channels used to contact Knower™.

The provision of this type of information will be voluntary unless required by law. If it is not provided, this will not prejudice your employment or training opportunities, for example.

Subcontractors

As part of the processing of the data subject's data, Knower™ uses or may use third parties, subcontracted by it, to process the data subject's data on its behalf and in accordance with its instructions, in strict compliance with the provisions of the law and this Privacy Policy.

These subcontractors may not pass on the data subject's data to other entities unless Knower™ has previously given written authorisation to do so, and they are also prevented from contracting other entities without authorisation to do so.

Knower™ undertakes to subcontract only entities that present sufficient guarantees of the execution of the appropriate technical and organisational measures, in order to ensure the defence of the rights of the holder.

All subcontractors are bound by a written contract which regulates, in particular, the object, the duration of the processing, the nature, the purpose of the processing, the type of personal data, the categories of data subjects and the rights and obligations of the parties.

When collecting personal data, Knower™ provides the data subject with information about the categories of subcontractors that, in the specific case, may process data on behalf of Knower™.

Data Collection Channels

Knower™ may collect data directly (i.e., directly from the data subject) or indirectly (i.e., through partner organisations or third parties). Collection can be done through the following channels:

• Direct collection: in person, by telephone or e-mail or via the internet
• Indirect collection: through partners, external companies or Group companies and official entities

General Principles Applicable to the Processing of Data Subjects' Data

In terms of general principles regarding the processing of personal data, Knower™ undertakes to ensure that they are:

• Object of lawful, fair and transparent processing in relation to the data subject
• Collected for specific, explicit and legitimate purposes and not further processed in a way incompatible with those purposes
• Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
• Accurate and up-to-date whenever necessary, with all appropriate measures being taken to ensure that inaccurate data, taking into account the purposes for which it is processed, is erased or rectified without delay.
• Kept in a form that allows the identification of the data subject for no longer than is necessary for the purposes for which the data are processed
• processed in a manner that ensures their security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, and appropriate technical or organisational measures are taken

Data processing carried out by Knower™ is lawful when at least one of the following situations applies:

• The data subject has given his/her explicit consent to the processing of the data subject's data for one or more specific purposes
• Processing is necessary for the performance of a contract to which the data subject is a party, or for pre-contractual steps at the request of the data subject.
• Processing is necessary for the fulfilment of a legal obligation to which Knower™ is subject.
• Processing is necessary for the defence of the vital interests of the data subject or of another natural person
• Processing is necessary for the purposes of the legitimate interests pursued by Knower™ or by a third party (unless the interests or fundamental rights and freedoms of the data subject which require the protection of personal data prevail).

Knower™ undertakes to ensure that the data subject's data is only processed under the conditions listed above and with respect for the aforementioned principles.

When the processing of the data subject's data is carried out by Knower™ on the basis of the data subject's consent, the data subject has the right to withdraw his/her consent at any time. The withdrawal of consent, however, does not jeopardise the lawfulness of the processing carried out by Knower™ on the basis of the consent previously given by the data subject.

The length of time for which data is stored and retained varies according to the purpose for which the information is processed.

In fact, there are legal requirements that oblige data to be kept for a minimum period of time. Therefore, whenever there is no specific legal requirement, the data will only be stored and kept for the minimum period necessary for the purposes for which it was collected or subsequently processed, after which it will be deleted.

Use and Purposes of Data Subject Processing

In general terms, Knower™ uses the data subject's data for various purposes, including billing and collection, for marketing purposes and for managing human resources and recruiting employees, among others.

The data collected by Knower™ will not be shared with third parties without the consent of the data subject, with the exception of the situations referred to in the following paragraph. In the event that the data subject contracts services with Knower™ that are provided by other entities responsible for processing personal data, the data subject's data may be consulted or accessed by these entities, insofar as this is necessary for the provision of these services.

Under the applicable legal terms, Knower™ may transmit or communicate the data subject's data to other entities in the event that such transmission or communication is necessary for the performance of the contract established between the data subject and Knower™ or for pre-contractual steps at the request of the data subject, in the event that it is necessary for the fulfilment of a legal obligation to which Knower™ is subject or in the event that it is necessary for the purpose of pursuing the legitimate interests of Knower™ or a third party.

If the data subject's data is passed on to a third party, reasonable endeavours will be made to ensure that the recipient uses the data in a manner consistent with this Privacy Policy.

Technical, organisational and safety measures implemented

In order to guarantee the security of the data subject's data and maximum confidentiality, Knower™ treats the information that he/she has provided to us in an absolutely confidential manner, in accordance with its internal security and confidentiality policies and procedures, which are updated periodically as necessary, as well as in accordance with the legally established terms and conditions.

Depending on the nature, scope, context and purposes of the data processing, as well as the risks arising from the processing for the rights and freedoms of the data subject, Knower™ undertakes to apply, both at the time of defining the means of processing and at the time of the processing itself, the necessary and appropriate technical and organisational measures for data protection and compliance with legal requirements.

It also undertakes to ensure that only the data that is necessary for each specific processing purpose is processed and that this data is not made available to an indeterminate number of people.

In terms of general measures, Knower™ adopts the following:

• Regular audits to assess the effectiveness of the technical and organisational measures implemented
• Sensitisation and training of staff involved in data processing operations
• Pseudonymisation and encryption of personal data, where justified
• Mechanisms capable of ensuring the permanent confidentiality, availability and resilience of information systems
• Mechanisms that ensure the restoration of information systems and access to personal data in a timely manner in the event of a physical or technical incident

Data Transfer Outside the European Union

The personal data collected and used by Knower™ is not made available to third parties established outside the European Union. If, in the future, such a transfer takes place, Knower™ undertakes to ensure that the transfer complies with the applicable legal provisions, in particular as regards determining the suitability of such country with regard to data protection and the requirements applicable to such transfers.

Data subjects' rights

Right to Information

The information contained in this document is provided in writing (including by electronic means) by Knower™ to the data subject prior to the processing of the personal data in question. In accordance with applicable law, Knower™ has no obligation to provide the data subject with this information when and to the extent that it is presumed that the data subject is already aware of it.

The information is provided by Knower™ free of charge.

Right of Access to Personal Data

Knower™ guarantees the means by which the data subject can access his/her personal data.

The data subject has the right to obtain from Knower™ confirmation as to whether or not personal data concerning him or her is being processed and, if so, the right to access his or her personal data and the following information:

• The purposes of data processing
• The categories of personal data in question
• The recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients established in third countries or belonging to international organisations
• If possible, the retention period for personal data
• The existence of the right to request from Knower™ the rectification, erasure or restriction of the processing of personal data or the right to object to such processing
• Right to lodge a complaint with the CNPD or other supervisory authority
• If the data has not been collected from the data subject, the information available on the origin of that data
• The existence of automated decisions, including profiling and information on the underlying logic, as well as the significance and expected consequences of such processing for the data subject
• Right to be informed about the appropriate guarantees associated with the transfer of data to third countries outside the EU or international organisations

Upon request, Knower™ will provide the data subject, free of charge, with a copy of their data that is being processed. The provision of other copies requested by the data subject may entail administrative costs.

Right to Rectification of Personal Data

The data subject has the right to request the rectification of his/her personal data at any time, as well as the right to have incomplete personal data completed, including by means of an additional declaration.

In the event of rectification of the data, Knower™ will communicate the rectification to each recipient to whom the data has been transmitted, unless such communication proves impossible or involves a disproportionate effort for Knower™.

Right to erasure of personal data ("Right to be forgotten")

The data subject has the right to obtain from Knower™ the erasure of his/her data when one of the following reasons applies:

• the data subject's data is no longer necessary for the purpose for which it was collected or processed
• The data subject withdraws the consent on which the processing of the data is based and there is no other legal basis for said processing
• The data subject objects to the processing under the right to object and there are no overriding legitimate interests justifying the processing
• If the data subject's data is processed unlawfully
• If the data subject's data must be erased to fulfil a legal obligation to which Knower™ is subject

Under the applicable legal terms, Knower™ is under no obligation to delete the data subject's data to the extent that the processing proves necessary for compliance with a legal obligation to which Knower™ is subject or for the purposes of declaring, exercising or defending a right of Knower™ in legal proceedings.

In the event of deletion of the data, Knower™ will inform each recipient/entity to whom the data has been transmitted of the deletion, unless such communication proves impossible or involves a disproportionate effort for Knower™.

If Knower™ has made the data subject's data public and is obliged to erase it under the right to erasure, Knower™ undertakes to take reasonable measures, including technical measures, taking into account available technology and the costs of their implementation, to inform the persons responsible for the effective processing of personal data that the data subject has asked them to erase links to such personal data, as well as copies or reproductions thereof.

Right to Limitation of Processing of Personal Data

The data subject has the right to obtain from Knower™ the restriction of the processing of his/her data if one of the following situations applies (the restriction may consist of inserting a mark in the personal data stored with the aim of limiting its processing in the future):

• If you contest the accuracy of the personal data, for a period that allows Knower™ to verify its accuracy
• If the processing is unlawful and the data subject opposes the erasure of the data, requesting instead the restriction of its use
• If Knower™ no longer needs the data subject's data for processing purposes, but such data is required by the data subject for the purpose of asserting, exercising or defending a right in legal proceedings
• If the data subject has objected to the processing, until it is established that the legitimate reasons of Knower™ prevail over those of the data subject.

When the data subject's data is subject to restriction, it may, with the exception of storage, only be processed with the consent of the data subject or for the purposes of declaring, exercising or defending a right in legal proceedings, defending the rights of another natural or legal person, or for reasons of public interest legally provided for.

The data subject who has obtained the restriction of the processing of his/her data in the above cases will be informed by Knower™ before the restriction of processing is cancelled.

In the event of limitation of data processing, Knower™ will inform each recipient to whom the data has been transmitted of the respective limitation, unless such communication proves impossible or involves a disproportionate effort for Knower™.

Right to Personal Data Portability

The data subject has the right to receive the personal data concerning him/her that he/she has provided to Knower™, in a structured, commonly used and machine-readable format, and the right to transmit this data to another controller, if:

• The processing is based on consent or a contract to which the data subject is a party
• Processing is carried out by automated means

The right of portability does not include inferred data or derived data, i.e. personal data that is generated by Knower™ as a consequence or result of analysing the data being processed.

The data subject has the right to have personal data transmitted directly between data controllers, whenever technically possible.

Right to Object to Treatment

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you that is based on the exercise of legitimate interests pursued by Knower™ or when the processing is carried out for purposes other than those for which the personal data were collected, including profiling or when the personal data are processed for statistical purposes.

Knower™ will cease processing the data subject's data unless it has compelling legitimate reasons for such processing which override the interests, rights and freedoms of the data subject, or for the purposes of asserting, exercising or defending a right of Knower™ in legal proceedings.

When the data subject's data is processed for the purposes of direct marketing, the data subject has the right to object at any time to the processing of the data concerning him/her for the purposes of said marketing, which includes profiling insofar as it is related to direct marketing. If the data subject objects to the processing of his/her data for the purposes of direct marketing, Knower™ will cease processing the data for this purpose.

The data subject also has the right not to be subject to any decision taken solely on the basis of automated processing, including profiling, which produces legal effects concerning him or her or significantly affects him or her in a similar way, unless the decision:

• It is necessary for the conclusion or execution of a contract between the holder and Knower™
• Is authorised by legislation to which Knower™ is subject
• Is based on the explicit consent of the data subject

Procedures for the Exercise of Rights by the Holder

The right of access, the right to rectification, the right to erasure, the right to restriction, the right to portability and the right to object can be exercised by the data subject by contacting us by email at  privacidade@knower.ptRua de Santiago, n.º 1 2400-224 Leiria or by calling 214139480.

Knower™ will respond in writing (including by electronic means) to the holder's request within a maximum period of one month from receipt of the request, except in cases of particular complexity, where this period may be extended by up to two months.

If the requests submitted by the data subject are manifestly unfounded or excessive, in particular due to their repetitive nature, Knower™ reserves the right to charge administrative costs or refuse to comply with the request.

Personal Data Breaches

In the event of a data breach and insofar as such breach is likely to entail a high risk to the rights and freedoms of the data subject, Knower™ undertakes to communicate the personal data breach to the data subject concerned without undue delay.

Under legal terms, communication to the owner is not required in the following cases:

• If Knower™ has implemented appropriate technical and organisational protection measures and such measures have been applied to the personal data affected by the personal data breach, in particular measures that render the personal data unintelligible to any person not authorised to access such data, such as encryption
• If Knower™ has taken subsequent measures to ensure that the high risk to the rights and freedoms of the data subject is no longer likely to materialise
• In the event that communication to the data subject involves a disproportionate effort for Knower™. In this case, Knower™ will make a public announcement or take a similar measure whereby the data subject will be

Consent to Call Recording

The employees hired give their express CONSENT to the recording of calls in which they are involved in the execution of their activity, namely for the purposes of internal auditing, quality control and possible proof of commercial transaction, of Knower™ itself or of the respective Client.

Website Usage Policy

This website provides users with access to information, services and content, and the user assumes responsibility for its correct use and for the registration process required to access certain services or content.

The user undertakes to use the information, content and services on this website appropriately and, in particular, not to carry out any action that may cause physical or logical damage to the system and not to access it fraudulently by using unauthorised access data.

The content of this website may not be modified or reinterpreted in such a way as to be protected under any other copyright, patent, trade mark or intellectual property registration that does not belong to Knower™.

The information provided on the website may contain technical inaccuracies or typographical errors. Consequently, Knower™ assumes no liability whatsoever for any direct, indirect, incidental or collateral damage resulting from visiting its pages, including loss of data, loss of revenue or other income, and interruption of business processes arising from the use or inability to use the information on this website. Knower™ also declines any responsibility for the content of third-party sites that contain links to this website and/or that can be accessed from this website.

All elements contained in this website, namely texts, photos, illustrations and others are protected by law, under the Code of Copyright and Related Rights.

It is expressly forbidden to copy, reproduce or disseminate the texts, photos, illustrations and other elements contained in this electronic edition without the express authorisation of Knower™, regardless of the means used, with the exception of the right to quote as defined by law.

Commercial use of the elements contained in the electronic edition of Knower™, namely texts, photos, illustrations and others, is expressly prohibited.

Knower™ reserves the right to take legal action against the authors of any unauthorised copying, reproduction, dissemination or commercial exploitation of the elements contained on this website, namely texts, photos, illustrations and others.

Cookies Policy

A "cookie" is a file that is imported into your computer or other device when you access certain web pages that collect information about your browsing on those web pages. In some cases, cookies are necessary to facilitate browsing and make it possible to store and retrieve information about a user's browsing habits or their equipment, among other things, and depending on the information they contain and the way they use their equipment, they can be used to recognise the user.

The cookies used on this website can be classified as follows:

• Own cookies:are those that are sent to the user's terminal equipment from a device or domain managed by the publisher itself and from which the service requested by the user is provided.
• Third-party cookies:are those that are sent to the user's terminal equipment from a device or domain that is not managed by the publisher, but by another entity that processes the data collected through cookies.
• Session cookies: collect and store data when the user accesses a web page
• Technical cookies: allow the user to navigate through a web page, platform or application and to use the different options or services that exist on them
• Personalisation cookiesThese allow the user to access the service with some general characteristics that are predefined according to a series of criteria on the user's terminal, such as the language, the type of browser through which the service is accessed, the regional configuration of the location from which the service is accessed, etc.
• Analysis cookiesThese cookies allow the person responsible for them to monitor and analyse the behaviour of the users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of the websites, application or platform and to draw up browsing profiles of the users of said sites, applications and platforms, with the aim of introducing improvements to the function of analysing the data on the use of the users of the service.

To find out which cookies your browser has saved, you can use the tools available in your browser.

We use social media buttons to allow our users to share web pages or select them as favourites. These are buttons for external social networking websites. These sites may record information about your activities on the Internet, including our website. You can analyse the terms of use and privacy policies of these websites to find out exactly how they use the information and to find out how you can delete or erase this information.

We sometimes use external web services to display content within our web pages. For example, to show virtual tours, images, videos, graphics, infographics, maps or to conduct surveys. As with social media buttons, we cannot prevent these external websites or domains from collecting information about the use made of this embedded content.

Knower™ assumes no responsibility for legal or technical problems caused by the user's failure to comply with the recommendations indicated. This communication is intended for the knowledge and use of users and should therefore not be used for any other purpose. Knower™ is also not responsible for the content and veracity of the privacy policies of third parties included in this cookie policy.

If you have any questions about this cookie policy, please contact us at privacidade@knower.pt

Final Part

Changes to the Privacy Policy

Knower™ reserves the right to change this Privacy Policy at any time. If the change is substantial, a notice will be placed on the website.

Applicable Law and Jurisdiction

The Privacy Policy, as well as the collection, processing or transmission of the data subject's data, are governed by the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and by the legislation and regulations applicable in Portugal.

Any disputes arising from the validity, interpretation or execution of the Privacy Policy, or which are related to the collection, processing or transmission of the data subject's data, must be submitted exclusively to the jurisdiction of the courts of the district of Lisbon, without prejudice to the applicable mandatory legal rules.